The article below was first written in March 2017 as part of my weekly article series. It hit a nerve (in a good way!) among Frontline...

Imagine a bloke by the name of Brian. Brian is an ex- ‘muso’, who decides to start an accounting firm – let's call it ACDC Accountants  –...

I met up with a firm in Perth last week. They had been offshoring for two years and, until recently, were very happy with their BPO...